On the Redesign of Windows Live Hotmail

re: On the Redesign of Windows Live Hotmail

Justin — Wed, 19 Nov 2008 19:26:55 GMT

Another one you forgot is right-click support for folders is gone. I liked right clicking on my Junk mail folder and selecting 'Delete All'. Now I have to open the Junk mail folder, select all the messages, then press Delete.

re: On the Redesign of Windows Live Hotmail

Sun, 16 Nov 2008 03:56:59 GMT

The banner ad at the top is going to the right the next upgrade in the next few months. January I think.

As for feedback, everything submitted gets reviewed and logged. I don't know at what point they get turned into actionable items though.

re: On the Redesign of Windows Live Hotmail

Leo — Sat, 15 Nov 2008 20:59:45 GMT

I agree with your points regarding feedback experience. I sent an e-mail to the team asking for the ability to track feedback - no word on that yet. A connect.microsoft.com for support/ feedback requests would be awesome. I truly believe that customer loyalty is built with great customer service and even better customer relationship management. Hoping they see the same vision too.